We ship throughout Italy! Shipping is free on orders over €55. Orders received by 6:00 pm are dispatched the next day and delivered within 24-48 hours. Deliveries to Sardinia and Sicily may take an extra 1-2 days. During promotional periods (Black Friday, sales) there may be slight delays, which we will let you know about before your order is confirmed.

You have 14 days from receiving your order to exercise your right of withdrawal, without having to give any reason. Just email us at supporto@kimochi.it with your order number.

Important: for hygiene reasons, we cannot accept returns of cosmetic products whose seal has been removed. Sealed, unopened products can be returned as normal.
Return shipping costs are paid by the customer. Your refund will be issued within 14 days of our receiving the returned product, using the same payment method you used for the purchase.

For more information, please read our Returns and Refunds Policy.

If you receive a product that is damaged, faulty or not what you ordered, contact us straight away by email at supporto@kimochi.it, attaching photos of the product and your order number. We will replace it or give you a full refund of the amount paid, free of charge.

All our products are covered by the 2-year legal guarantee of conformity, as provided for by the Italian Consumer Code.

Read our Returns and Refunds Policy

We guarantee that all our K-beauty products are 100% authentic. Every item is officially imported, cleared through EU customs and notified on the CPNP (Cosmetic Product Notification Portal) as required by European regulations. We work exclusively with official distributors and certified brands.

Our products meet all European safety standards and are not tested on animals, in line with Directive 2003/15/EC, which bans the sale of cosmetics tested on animals in the European Union.

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your delivery in real time.
You can also log in to your account on our website and check your order status in the 'My orders' section.

If any problems arise during delivery, you can contact the courier directly using your tracking number, or write to us at supporto@kimochi.it and we'll help you personally.